OUR

PROCESS

Our working process has been fine-tuned for our clients’ utmost satisfaction and value over the past decade, allowing them to successfully position and price themselves at a premium.

OUR STUDIO PHILOSOPHY

Crafting your company’s brand shouldn’t come at the expense of your sanity and time.

As a business owner, you have no shortage of meetings, tasks, and to-do’s. Your time is brutally limited on a daily basis, and the last thing you need is for your brand or website to be backlogged or delayed due to poor planning, communication, or service. As a studio, this is something we don’t take lightly.

Our studio process has been made to be simple, nimble, and robust. We keep things focused and efficient while never compromising on quality. Whether you’ve worked with designers and/or studios before or not, it doesn’t matter. From start to finish, we’re here with you and for you.

OUR STUDIO VALUES

The beliefs we hold true to make our best work for you.

1

Serve With Spirit

With everything we do, we give it our all. From first handshake to final hand-off, we provide the best service we can by continuously showing up as the best versions of ourselves.

2

Transcend With Tenacity

We are constantly improving on ourselves and our abilities to do great work. We share knowledge with each other and take time to learn new skills. We excel in our expertise, yet thrive in the unknown.

3

Empower With Empathy

We strive to learn from others and set each other up for success. We listen intently and curiously. We prioritize open-mindedness to make better connections.

4

Create With Courage

We aspire to push the envelope through every sketch, comp and prototype. We kill our darlings in the name of client and craft. We stray from cliche and shun the overdone.

5

Grow With Grit

We admire raw talent but put a premium on guts. We carry on through challenges and practice through perseverance. We embrace the underdog.

6

“Be” With Bravery

We honor authenticity and hold space for others to be their true selves. We’re inspired by the emboldened and those who create positive change for the community. We’re not afraid to live our truth amongst others.

The Lifeline Of A Project

Our projects are broken up into 3 main phases

Each phase contains a set of “sprints.” Sprints allow us to work efficiently and collaborate.

1

Discovery Phase

Creating anything without context is just going in blind. This is where we get to know every bit about you, your business, and your goals down the road. Towards the end, we begin to build that essential core part of your brand, and flesh out the strategy moving forward.

SPRINT CHECKPOINTS

Project Kick-off

Discovery In-Take Workshop

Functional Requirements Workshop

Brand Archetype Workshop

Brand Discovery Workshop

DELIVERABLES INCLUDE

Brand Strategy & Positioning

Buyer/User Persona Builds

Competitive Analysis

Mission & Vision Statements

Moodboarding

Brand Archetypes

2

Design Phase (Brand)

Design Phase takes our brand strategy and Discovery insights, and interprets them into memorable, creative solutions. We work in a top-down process, starting with the aerial view creative direction and then focusing into each core brand element. This ensures that we establish clear visual parameters early on so we can focus on honing each asset to perfection.

SPRINT CHECKPOINTS

Stylescape Boards Presentation

Logomark Concept Presentation

Rough Identity System Presentation

Final Identity System Presentation

DELIVERABLES INCLUDE

Stylescape Boards

Logo Family (Logomark Concepts)

Visual Identity System

Social Platform Graphics

Business Stationery Suite

2

Design Phase (Web)

Simultaneously to the brand’s design, we go all in on crafting the web experience by establishing the core User Experience (UX) via wireframes and user journeys, to the high fidelity User Interface (UI) Design with interactive prototypes and a full-fledged design system library. This approach ensures that we deliver an amazing website that can scale with your company’s growth, achieves your goals, and fulfills the needs of your key buyers.

DELIVERABLES INCLUDE

Responsive Design System Library (Figma)

UX Wireframes (Figma)

Responsive Website Design Screens (Figma)

SPRINT CHECKPOINTS

User Persona & Journey Flows Presentation

UX Wireframes

Responsive Website UI Screen Design

3

Deploy Phase

This is the moment we’ve been waiting for. Once design is approved, all printed materials are off to press, and site development begins. We build everything to pixel and expectation, with lots of Q/A testing and launch plan coordination along the way. We launch, and celebration ensues. The project ends, but the fun begins.

DELIVERABLES INCLUDE

Brand Guidelines/Style Guide Manual

Dropbox Brand/Web Asset Folder

Press-Ready Print Files

Full-Stack WordPress Web Development

Front-End Squarespace Website Development

Hidden Sandbox Page

Loom Video Website Back-End Workshop

SPRINT CHECKPOINTS

Print Design File Submission

Design/Development Hand-off

Front-End Web Development Demo

QA Testing

Launch Plan Coordination Check-In

Website Soft-Launch

Hard Launch & Admin Hand-off

FEATURED RESOURCE

The “Test Your Brand” Survey Workbook

TESTIMONIALS

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TESTIMONIALS //

  • Santoro Design made my branding dreams come true.

    I had a specific vision for my rebrand, and Chris and his team refined and polished that vision into something truly better than I ever imagined. We get constant compliments and our packaging is so alluring that our retail presence is growing quickly. I can't recommend Santoro Design enough!

    — Lian Bruno, Founder of Puff Herbals

  • Working with Santoro Design was an absolute delight!

    Their consultation was of the highest quality, as they grasped our brand's essence and transformed it into innovative concepts, captivating presentations, and meticulous design work. Their exceptional work has been pivotal in our brand's rejuvenation and success.

    — Syeda Gul-E-Khansha, Marketing Director

  • This experience 
was truly exceptional, and I cannot recommend them highly enough.

    “From our first call, Santoro Design 
went out of their way to ensure I 
knew this was going to be a different kind of design process.…From a rough 
idea, to polished gold. They helped 
with brand strategy & identity, web, packaging and product design, and even ad creation. This experience 
was truly exceptional, and I cannot recommend them highly enough.”

    — Tim Chrisman, Founder & CEO of Fully Human Supplements

  • I’d recommend Santoro Design for any startup’s branding or design needs.

    "We had a delightful experience working with Santoro Design on our startup branding for Ompractice! Chris led us through a deeply collaborative, thorough process – we had a lot of fun working together. Chris was patient throughout each step, and ultimately helped us create a brand identity that resonated with both our team and our community. I’d recommend Santoro Design for any startup’s branding or design needs.”

    — Sam Tackeff, Co-Founder, Ompractice