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THE PROCESS BOOK

 

Design, Business, Culture Santoro Design, LLC Design, Business, Culture Santoro Design, LLC

How Clarity Helps Brands Connect & Convert

A strong brand can be expressive, distinctive, and beautifully designed. But before any of that matters, it has to be clear. People need to understand what the business offers, why it matters, and whether it belongs in their world. If they have to work too hard to figure that out, the connection rarely gets the chance to grow.

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Business, Culture, Tech Christopher Santoro Business, Culture, Tech Christopher Santoro

2025: The Year of Brand Betrayal

Branding faux paxs like those happen every year, and we jump on those quick takes like jackals on a carcass. However, in the year of our Lord, 2025, I’ve never seen so many back-to-back examples in which brands have undeniably failed their consumers; not with a redesign, not with a campaign gone wrong, but with behaviors that signify complete 180’s from their values.

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Business, Culture Christopher Santoro Business, Culture Christopher Santoro

Can Brand Performance Be Measured?

Throughout my experiences working with clients on their brands, I’ve gotten this question thrown at me: “What’s the ROI we’re going to get from this?”

Naturally, as a younger and less-aware designer, I was slightly stumped. What were they looking for—a predicted figure? How could I provide an answer to something that hasn’t happened yet?

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The Studio, Culture, Design Christopher Santoro The Studio, Culture, Design Christopher Santoro

Partner Highlight: Ariel Wesley

Our newest Partner Highlight is featuring none other than our newest addition: our Design Apprentice, Ariel Wesley!. Hailing from East Providence, RI, Ariel is a budding designer with a knack for 3D motion and graphics. He’s an alumni from University of Rhode Island with a degree in Film/Media who keeps his creative mind sharp with every project and opportunity.

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Design, Business Santoro Design, LLC Design, Business Santoro Design, LLC

The “Elevated” Moodboard: Style Tiles and Stylescapes

At Santoro Design, we’ve worked with both tools depending on the type of project and its goals. Whenever we go about presenting these, we call them a “step above” a moodboard and a “step below” actual design. Between the two of them, they’re an exercise in art direction and creative storytelling—two essential parts of strong brand-building.

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Business, Tech, Culture Santoro Design, LLC Business, Tech, Culture Santoro Design, LLC

WordPress vs WP Engine: The “Why” and Paths Forward

Whether you’re in the tech industry as an developer, entrepreneur or marketer, you’ve no doubt learned about the ongoing legal feud between WordPress and Automattic CEO Matt Mullenwig and WP Engine, a leading WordPress website hosting platform. Since last month, the two companies have been duking it out via social and blog posts and filed lawsuits, while the WordPress community has been caught in the crossfire…

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Business, The Studio Santoro Design, LLC Business, The Studio Santoro Design, LLC

Studio Updates: Our Redefined Brand Values

With all of these changes that we’ve experienced, we felt compelled to take a retrospective look at the studio’s growth. How much has the studio changed in attitude? In spirit? As it turned out, it’s changed a lot, and with that, we felt it was necessary to revisit and revitalize our core values.

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Tech, Business, Design Santoro Design, LLC Tech, Business, Design Santoro Design, LLC

Inside The Identity: The Docusign Rebrand

Part of my daily routine is to look at design and tech articles on LinkedIn to start drumming up some inspiration for the day. It came through easily when I got a glimpse of the new Docusign rebrand—done in-house by the Docusign Brand + Creative Team—and I believe this might easily be one of the best rebrands of 2024.

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